Orders & Shipping
How long does delivery take?
Orders are typically processed within 1–3 business days. Delivery times vary by destination — please allow 7–20 business days depending on your country and customs processing.
Which countries do you ship to?
We ship to Australia, New Zealand, the United Kingdom, the United States, Canada, and all 27 European Union member states.
Can I track my order?
Yes! Once your order is dispatched, you'll receive a tracking number via email so you can monitor your delivery in real time.
Products
Are your beauty and wellness devices safe to use at home?
Absolutely. All GlowHaven devices are designed for safe, salon-quality results at home. Each product includes detailed usage instructions — we recommend reading them carefully before first use.
What skin or hair types are your products suitable for?
Our range caters to a variety of skin and hair types. Please check each product page for specific suitability details and recommendations.
Do the devices come with a warranty?
Please refer to the individual product page for warranty information or contact us directly for assistance.
Returns & Refunds
What is your return policy?
We accept returns within 7 days of delivery for items that are unused and in their original packaging. Please contact us to initiate a return.
What if my device arrives damaged or faulty?
Contact us immediately with photos of the damage and your order number. We'll arrange a replacement or refund as quickly as possible.
Payments
What payment methods do you accept?
We accept major credit and debit cards, as well as other secure payment options available at checkout.
Is it safe to pay on your website?
Yes — GlowHaven uses secure, encrypted checkout to protect your payment information at all times.
General
How do I contact GlowHaven?
You can reach us via the contact form on our website or by emailing us directly. We aim to respond within 24–48 business hours.