Refund Policy

Last updated: July 2026

Our Commitment

At GlowHaven, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

Returns

We accept returns within 7 days of delivery, provided the item is:

Unused and in its original condition
In the original packaging with all accessories included

To initiate a return, please contact us with your order number and reason for return. We will provide you with return instructions.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Non-Refundable Items

The following items are not eligible for a return or refund:

Items that have been used or damaged after delivery
Items returned after the 7-day window
Items not in their original packaging

Damaged or Faulty Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos and your order number. We will arrange a replacement or full refund at no extra cost.